Phonefinder/Mobiles Plus

Item: Phonefinder
Rating: 1

I went online looking for a phone, one of the sites were called "Phonefinder" this enabled me to click a call me back button and it was a MTN phone.One of the agents called me and stated that she is from MTN (that made me comfortable to continue speaking to her as I wanted a MTN phone).The lady processed the MTN phone I spoke to her about , and I wasnt aware that she is actually Phonefinder - something very different from what I expected. This is funny becasue I gave her all my personal details thinking sh is offering me a phone but she wasnt , she was offering me Phonefinder, even after I had told her several times that I couldnt hear her complience she continued but I still thought she was just reading me complience for the phone "MTN" is offering me. After that R79 , R55 was deducted as a monthly service on my account, when I called to check what its for I couldnt reach the company at all and MTN wasnt aware of this company in their departments.I thought Phonefinder would be a campaign(department) for MTN. I cancelled the service on the first month of realising that its not the company I thought its was and it was also confirmed canceled. This company continued to bill these amounts up until this month 03 August 2017. Fair enough this escalated to other sister companies I assume Magzone and MRP Magzone and (Safebase , which I cancelled ,cancellation went through) but initially all this is linked with Phonefinder. These 2 companies paid my refunds includig bank charges and claimed to have canceled this service. End of June Magzone continued to bill me R79 and an apology was sent on email there after recieved my refunds and I was happy. Yet again Safebase started afresh and charged me R55 this month of July 2017 after all these months of cancellation and of them not deducting since cancellation I assume ( havent checked my bank statement). I was also charged for Magzone R79 .The problem here is that the funds that were left on my account were left for a reason, I have a credit card with Nedbank and they were suppose to deduct their funds but because of this inconvenience Nedbank has charged me a penalty for not finding their funds in my account. Magzone has specifically apologised on email and admitted telephonically that there is a billing error,fair enought I understand but I cant everymonth waste my resources contacting this company MOBILES PLUS who is dealing with this whole mess.Also I am deeply upset with this company causing such an inconvenience in private finances. Mobiles Plus has been dealing with this whole refund, I was contacted yesterday 02 August 2017 at their complaints board that this will be sorted out today before 12, nothing has been done I still owe my bank and my bank has charged me for unpaid funds because Mobiles Plus has interferred with my finances. I would like my refunds and definate cancellation and also would like Mobiles Plus to be liable for my credit card debit that was suppose to go though but didnt becasue they had ********ly taken my funds , which were left for my credit card. Thanks

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