Very bad service

Early September I bought myself a Fidelio Wireless surround cinema speakers 4.1 CH wireless surround sound. Just a month after, both surround speakers as well as the subwoofer stopped playing sound. I then followed the user manual and tried to manually pair/connect them and it didn't work, so I watched videos from the Philips website and followed the video however still didn't come right.<br> <br> I then decided to took the whole component to Philips shop at Northcliff Corner Centre \03-Sep-2015"and I was told that technicians don't work over weekend therefore I had to leave the component with them for the technician to have a look at it on Monday and they will call me and give me feedback. Monday came and passed without any call from \""Philips\"" so was Tuesday"