NT
Ntombi T
1 reviews | Active since May 2010
03 Jun 2015, 11:58
useless guarantee
I have used Philips products for a very long time so I should know the different for an iron that works and the one that doesn't. I took my Philip iron back at click Carlton centre as the heat has gone lower and lower and they are telling me that they cant help me as the iron is working when it comes hot or it can steam and I'm telling them that iron is not heating properly. they are telling me that Philips will need to tell them if they need to change it or not? is this what is the agreement between the 2 firms? well it is ridiculous then cause right now I wont have an iron to use as I bought this iron 2 months ago and kept the slips and box.
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Philips South Africa's replyOfficial
03 Jun 2015, 12:54Hello kabila,
Dear Kabila
Thank you for raising your concern,
As the supplier we always require that the product is inspected before a final decision is made. The stores staff are trained to do the first inspection in case the user is not operating the iron correctly. We would need to assess your iron so that we can advise you further.
I will be contacting you to confirm if the iron is still with the Clicks store.
Kind regards
Philips Customer Care
Dear Kabila
Thank you for raising your concern,
As the supplier we always require that the product is inspected before a final decision is made. The stores staff are trained to do the first inspection in case the user is not operating the iron correctly. We would need to assess your iron so that we can advise you further.
I will be contacting you to confirm if the iron is still with the Clicks store.
Kind regards
Philips Customer Care
Philips South Africa's reply03 Jun 2015, 12:54
Official
Hello kabila,
Dear Kabila
Thank you for raising your concern,
As the supplier we always require that the product is inspected before a final decision is made. The stores staff are trained to do the first inspection in case the user is not operating the iron correctly. We would need to assess your iron so that we can advise you further.
I will be contacting you to confirm if the iron is still with the Clicks store.
Kind regards
Philips Customer Care
Dear Kabila
Thank you for raising your concern,
As the supplier we always require that the product is inspected before a final decision is made. The stores staff are trained to do the first inspection in case the user is not operating the iron correctly. We would need to assess your iron so that we can advise you further.
I will be contacting you to confirm if the iron is still with the Clicks store.
Kind regards
Philips Customer Care