1 reviews | Active since Oct 2011
Shocking Quality of Mens Shavers and Customer Service
<p>About 2 years ago I received a Philips mens shaver as a gift. About a year it broke so I took it to the shop where it was purchased. It was then sent to the agent. After a few weeks the agent informed the shop of purchase to give me a new one. Now about a year later my new one has also stopped working. As it had a 2 year warranty I took it back to the shop of purhcase. Following procedure they sent my shaver to the agent. After a few weeks they returned my shaver to the shop of purchase. The shop contacted me and told me that my shaver had been returned to them unrepaired. The reaason for this was that my 2 year warranty from the 1st one had expired. If every new shaver comes with a 2 year warranty what makes this situation any different? </p>
Dear David
Thanks for raising your concern,
If you purchase a product and it has a 2 year warranty as in this case and it goes faulty and is reapir or replaced. The original date of purchase will continue with the repaired or replace product. Have you register the product as per your user manual for the third year? As this will cover you for the third year warranty? Naturally for all product using blades / foil are not covered under the warranty as they are subject to wear and tear.
We will follow up your case with you next week
Regards
Philips Customer Care South Africa
Dear David
Thanks for raising your concern,
If you purchase a product and it has a 2 year warranty as in this case and it goes faulty and is reapir or replaced. The original date of purchase will continue with the repaired or replace product. Have you register the product as per your user manual for the third year? As this will cover you for the third year warranty? Naturally for all product using blades / foil are not covered under the warranty as they are subject to wear and tear.
We will follow up your case with you next week
Regards
Philips Customer Care South Africa
Dear Philips Customer Care South Africa,
Today is Wednesday and I have not had any further communications from you.
I am now even more concerned with the quality of your products. I have been without a shaver now for a number of weeks. The shop where I purchased it from have informed me that I have to contact you directly. If I was a company and I had faulty or a bad batch of a specific product I would have taken the initiative to contact the affected client/s and apologize.
2 New shavers in 2 years. Even if it was replaced or repaired now under the 3rd year warranty what would I do when next year I have the same problem?
I have been very patient with this situation for both shavers. They cost a small fortune and do not seem to last longer than a year. Since my 1st posting here on hello peter I have looked online for other complaints regarding Philips shavers. I was sad to read so many similar reviews to mine.
Dear Philips Customer Care South Africa,
Today is Wednesday and I have not had any further communications from you.
I am now even more concerned with the quality of your products. I have been without a shaver now for a number of weeks. The shop where I purchased it from have informed me that I have to contact you directly. If I was a company and I had faulty or a bad batch of a specific product I would have taken the initiative to contact the affected client/s and apologize.
2 New shavers in 2 years. Even if it was replaced or repaired now under the 3rd year warranty what would I do when next year I have the same problem?
I have been very patient with this situation for both shavers. They cost a small fortune and do not seem to last longer than a year. Since my 1st posting here on hello peter I have looked online for other complaints regarding Philips shavers. I was sad to read so many similar reviews to mine.
Dear David
As we don't have all the information to looking you matter could you please provid us with your contct details so that can call you. Thanks
Regards
Philips Customer Care South Africa
Dear David
As we don't have all the information to looking you matter could you please provid us with your contct details so that can call you. Thanks
Regards
Philips Customer Care South Africa
Thanks Daivd
I will have the CC Manager call you to follow up on this matter.
Regards
Philips Customer Care South Africa
Thanks Daivd
I will have the CC Manager call you to follow up on this matter.
Regards
Philips Customer Care South Africa