Service and spares centre not

Called two weeks ago for replacement blades for a body shaver. Was told they have no stock. Called again today to be told they haven received the stock yet. They are not interested in taking any of my details to call me when stock does arrive. So in the meantime I must go and purchase another shaver ' not Phillips'. Bad attitude and don't have a clue how to run a retail shop. Wake the hell up before you loose the agency.