Saeco Minuto Warrantee/Guarantee is a joke

I had purchased the machine in December 2014 and one day I come home and the machine is no longer operational. Everything else in the house is functional but not the coffee machine. All the plugs in my house are surged protected. So I proceed to take the machine to Makro Ottery where I got the machine from. The machine is gone for a week or so then they give us a call to tell us that the machine has gone through a power surge and that it is not covered by the warrantee/guarantee. I find this ******** to say the least as if it had been the fuses in my plugs etc would have gone off and some of my other appliances would have been affected. I think contact phillips customer support directly. And guess what no response. Still waiting. Whoever is thinking about ever buying a phillips appliance should think long and be happy with the fact that you are paying inflated prices for items that the manufacturer cannot even support