DK
Dave K

1 reviews | Active since Jul 2017

14 Mar 2023, 14:17

Phillips ZERO product support, don't buy their products!

I am not expecting any kind of response due to Phillips South Africa's unwillingness to respond to any of the complaints featured here! Some years back I bought a VERY expensive 288P6 28 inch 4k monitor. this monitor has a problem whereby the touch control circuit board on the front of the screen generates spurious signals intermittently making the monitor unable to be used. I have researched this problem with this monitor on the net and it seems that it is a common and well known problem ie a latent defect. I have contacted Phillips on a few occasions in the past and have encountered complete disinterest from them, telling me that they do not do monitor support. THEIR OWN MONITOR, WOW!!! In desperation I have taken this monitor to a third party service agent and they were unable to help after checking it out. They told me that they could not source IE Phillips could not supply the faulty touch controller board.. I paid about nine thousand rand at the time when I bought this screen and had two years service from it before it became unusable.. One does not expect this disregard and lack of support from Phillips with respect to a very costly product or any product made by them for that matter.

To add insult to injury, nowhere on any of their websites was I able to find any email address for Phillips..

Do yourself a huge favour and avoid purchasing anything with the PHILLIPS brand name on it. You will not get any product support and any latent defects in the device will not be addressed by them. They don't deserve your business!

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