PHILLIPS SOUTH AFRICA SHOCKING CUSTOMER SERVICE - PhilTec / ServiceTec

I was advised by Phillips SA to take my premium Phillips Premium Perfectcare Viva steam iron for repair to Service Tec/ Phil Tec (based at 10 Saddle Drive , Woodmead Office Park). I took the iron there, it was checked in and i was told a quote would be sent via email. Well i had to prompt them via email and numerous telephone calls to send the quote. I accepted the quote and as per the standard process (as i was told) payment in full and then work on the unit would commence. Duly i paid for the repair in full and shared POP. The quote and amount paid was to REPLACE the water tank and clean the unit and repair wires and clean. No reply to emails of POP and confirmation of repair commencement. I had to chase THEM. They dont answer their phones and neither reply to emails. Eventually two months later got to collect the so called repaired iron. I fortunately checked it and to find, a piece missing , the water tank was NOT NEW and had been glued and had glue all over, the iron was not cleaned. I asked for the old water tank and they couldn't give it to me. i left the unit there to repair as per quote and as paid for. Since i have heard from noone and have tried telephonically to get hold of both service tec/ Phil tec and the Phillips head office- they gone AWOL with my money and my iron. This is theft Furthermore this is being reported to the Consumer Board