Philips S A could not care - only confirmations but no response from them

I logged a query at end of March on Philips S A's website (Faceless, it is the only way possible for a good reason). Their "Confirmation " email from "Philips Consumer Care" was sent on the 29 March. It is now the 12th May and still no response from Philips S A. Responding to the confirmation email only replies with "log your request on their website". Surely they are not still in Lockdown? Is it at all possible to get a response from Philips S A?

I think they should change their departments name to "Philips Consumer Could Not Care". It will be more descriptive.