Philips - Great service!

I bought an expensive Phillips electronic toothbrush from Dischem online 6 months ago. A few days ago I realised that the top where the toothbrush goes in is loose and the toothbrush is making a pecu**** sound. Yesterday I took the Toothbrush with the charger to Dischem Olympus, I didn't have the box anymore. The lady at customer care told me to leave it there and she will contact the supplier. This afternoon she phoned me and said that the supplier agreed that I could exchange it. Most suppliers would have taken it in for evaluation. I am so grateful as it would have been a problem for my husband brushing with another toothbrush as he has a tooth related disease and was told that the Philips Sonicare was the brush he should be using. Thank you Philips!