Philips Coffee Machine trouble

We bought a Philips 5400 Series Coffee Machine on Takealot on 5 December 2022, when it finally came it did not have a power cable in the box. We had to return it. We received our new machine on 12 December 2022. We made about 6 cups of coffee, then it started showing an error. “Add water” even though there was enough water. We tried everything to fix it, but with no success. We had to send it back AGAIN. Now we are waiting for an assessment by Takealot for our next steps. Still without a coffee machine. We also bought beans and put it in the machine. We lost all faith in the Philips Coffee machine.