Pathetic Customer Service

I emailed Philips Customer Care on 7th Jan with a complaint about a product I had purchased. I received an auto-response confirming that they would contact me. But a week passed and I heard nothing. So I contacted them on Facebook and they apologised and said they would sort it out. I provided my phone number for them to call me. Over two weeks have passed and nobody has bothered to phone or email. Absolutely pathetic.