Non-Existent Customer Service

I am convinced Philips SA do NOT have customer service of any kind. None of the numbers of email addresses on their site work, or are for third party repair services.

I Bought a monitor (BDM4350UC) from them 2 years ago and it developed a ton of dead pixels (>50). I first turned to the monitor's documentation to see what my warranty period is but I could not find an answer anywhere - most documents said it would be anywhere between 1 and 3 years depending on my area. So I emailed them multiple times and NEVER got any response. I eventually phoned them and it turns out the number on their site was for a third party repair shop. The shop rep did not know anything about the warranty period and said I would have to bring the unit in for them to asses it. Such a hassle just to see what the warranty on my product is!?

Really disappointing!