Non-existent customer care

I bought a Philips AT620 face shaver which is supposed to give 30 minutes shaving time after a 10-hour charge. This new shaver does not even last three 2-minute shaves. I have approached Philips SA via their website 3 times now and there has been no response from them. What is the point of having a customer service web window if it does not work? There are very few business entities in SA who know the meaning of customer care or after sales service. Philips SA seems to be no better than the rest. I could also not find an email address to use - seems like the only way to contact their support is via the website portal which does not work.