No Spares - Philips Air Fryer/s

A word of caution when purchasing Philips Air Fryer products here in South Africa. For some obscure reason, they and their agent Service Tec do not carry an adequate supply of the correct spare parts for their Air Fryers. I purchased an Air Fryer in July 2019 via Takealot. Unfortunately, the outer pan assembly for the fryer was damaged, (just the plastic piece). For the past 3 months we have been attempting to obtain this part from Philips / Service Tec, but in vain. We have been told by Service Tec that they do not have this part in stock and that they are unable to obtain it from Philip themselves, and that they cannot back-order the part from Philips because spares are no longer available and have been discontinued. This appliance is only 3 years old! I also note with interest that are are more complaints on the Philips S.A. website about the lack of spare parts. Absolutely poor service and appalling intentions by Philips for the South African market. https://customercarecontacts.com/philips-south-africa-contact-customer-service-phone/