NO service received and a lot of time and petrol wasted

I bought a Phillips Coffee machine on the 5 April'21 for almost R7000 and it only lasted 6 months. For weeks I am trying to get assistance, with NO help.

I send an e-mail on the Wed, 27 Oct, 15:50 saying I will be contacted? NO Contact.

I got a reply on my e-mail eventually as no one was answering the phone. Case *** EP2235/40 repair request [ ref:_00Dw0Cp29._5005ILOSwD:ref ] The person told me to take the machine to Durban - 6+ hrs drive from us, then I can take a hammer and destroy the machine and help with my frustrations and expenses.

I tried to get help from Makro, I was shunted around by Makro customer service for weeks now, we traveled all the way to PieterMaritzburg to the address provided to arrive at a demolished site. We were sent to the Makro warehouse in the industrial area that doesn't do business with the public. WTH?

For us staying in Newcastle it's a 3.5 hrs drive and 3 Toll gates and a tank full of petrol wasted.

I can't drive to Durban or Ghnubi as it's a 6+ hour drive with a lot of Toll gates and petrol wasted for a brand new machine, that is not working. I want my money back!