No service from Philips regarding headphones that broke because of bad build quality

I have bought Armin van Buuren A3 Pro headphones which are quite expensive from Takealot in June 2017, in Feb 2018 the headphones started to tear open at the swivels and sent it back to takealot which then told me it is user damage and Philips wont accept it. So they sent it back, I sent Philips an email on the 14th Feb 2018. Yet they still havent gotten back to me, these are quite expensive headphones and I expect quality when paying more than R2000 for a pair of headphones and I do expect some service from a brand like Philips which I did not get. Now I am sitting with headphones that broke because of bad build quality and Philips does not reply and takealot refuses to send it to Philips for repairs. How can Philips be like this? I want this fixed or I want my money back