No response to Saeco Coffee Machine Issue

We purchased a Saeco Minuto coffee machine in Dec from Dion Wired and had issues from the start with it leaking excessively. Dion Wired simply say take it to the manufacturer. We were then shunted around until I contacted the SA Coffee Club, who got Elke van Vledder and Bobby Hambi to contact me. I took the machine to Ital Video, and it was there for 2 weeks as a new part had to be imported from Singapore. A brand new machine needing such an important part?! Since then I have been trying to call and email Elke or Bobby and they are never available. My emails and messages go unresponded to. I have since got the machine back and it is leaking even worse than it was before. I have again spent two days trying to reach them, their offices refuse to allow me to speak to them. What am I meant to do? They say customer satisfaction is ultimate, and I am now turning to HelloPeter out of desperation as it appears as if Philips refuse to help me to sort out this issue or replace this machine. Must I just throw it away and lose several thousand rand?