No response to complaint

I bought the SpeechExec Pro transcription package on 9 Sep 2014. On 20 Feb 2015 my pedal stopped working. After many problems (details will be provided via e-mail as it's a LONG story) I was given a demo pedal on 03 Mar 2015. Powerhouse advised me \Philips don't give warrantees on pedals". So I now have an old pedal (age unknown) because my new pedal (less than 6 months old) stopped working and Powerhouse \""did me a favour\"" by giving me their demo model. I sent an email to Philips via website and NO REPLY!! These pedals are over R2000 on their own and yet if it stops working within 6 months you have to buy a new one?? Don't send this to Powerhouse - I've had my fight with them and all I get back is as the above. The manager couldn't even be bothered to come and talk to me when I was there on 3 March 2015. The pedal I have currently does work but for how long? My first pedal (bought 3 years ago) still works - but it was brand new. So if my pedal decides tomorrow it no longer wants to work I have to shell out for another pedal? I would appreciate a response from Philips as to why no warrantee is given on electronic goods?"""