RM
Reuben M

1 reviews | Active since Dec 2016

20 Dec 2016, 18:51

No guarantee

<div style="font-size: 11.211pt; line-height: 140%;">On the <a style="font-size: 11.211pt; line-height: 140%;" href="calendar:T2:9th December 2015">9th December 2015</a> I bought four E14 Phillips 28W 230v 2800k 370lm at Makro Milnerton, in October 2016 the bulbs died one by until the last one died on the 18th of December 2016,</div> <div> </div> <div>I went to Makro with them and there was different type of bulbs with the same Barcode on the shelves, on the packaging there is no guarantee like the one I bought before but then the supervisor told me because guarantee was not mentioned that means they are guaranteed for one year, And is already expired.</div> <div> </div> <div>The bulbs I bought before was giving me 3 years guarantee, and my claim is declines and the could not exchange bulbs for me.</div> <div> </div> <p> </p> <div> Please assist me on this matter, I always had a believe in Philips and I also buy many Philips appliances, so I don't want this to make me loose confidence with your products please solve this matter.</div> <div>Product barcode is : ********** 202882</div>

0
Replies (1)
Philips South Africa
Philips South Africa's reply21 Dec 2016, 16:53
Official

Dear Reuben

Thanks for contacting Philips South Africa . We have forward your concern to our Lighting department. They will be contacting you to following and advise you further on the is matter.

Regards

Philips Personal Health