NO AFTER SALES SERVICE ON PHILIPS RAZORS

I have a Philips razor. The blades are held in the head by some plastic clips. One of the clips is now missing and I have been trying to replace the clip which is only available as a Philips product. No longer can one go to Philips and walk into the spares department and buy what one needs. One now has to go through an authorised dealer of which there are all of two in Johannesburg. I have the part through both of the Johannesburg dealers and 3 months later I am still waiting for a call to tell me that they have procured the item. I keep calling them and they never seem to have bothered to obtain the part and I cannot go to Philips directly. If you buy an expensive Philips razor and need after sales service, BEWARE.