AW
Anzel W

1 reviews | Active since Mar 2015

04 Mar 2015, 15:44

Jamie Oliver Homecooker

We bought a Phillips Jamie Oliver Homecooker November 2014. When assembling the cooker, I read the instructions carefully. The cutting tower that's included in this model (HR1050/90) was a bit tricky. The instruction manual only gives you one step in connecting the blade to the cutting tower. <br> <br> I installed the julienne disc as I would usually clip in, seeing that the manual doesn't give any comprehensive details on how to do this exactly. I then julienned carrots, while doing this the cutter made allot of noise but I assumed it was the norm. I then discovered a piece of plastic in the julienned carrots. <br> <br> It turned out that the blade ate through a plastic piece on the inside of the lid of the cutting tower. I reviewed the instructions to see if I didn't miss anything, and I checked the cutting blade to see if I didn't install it incorrectly, but according to me I didn't. I then sent the unit in to a credited Phillips repair centre. They came back to say that I fitted the blade incorrectly and to repair the parts will cost over R1000!<br> <br> I feel Phillips should take responsibility and replace the damaged parts on their own costs because the instructions are not clear.. <br>

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Replies (1)
Philips South Africa
Philips South Africa's reply04 Mar 2015, 17:30
Official
Hello Anzelvw,

Dear Anzelvw

Thank you for raising your concern, allow me to follow up this matter so that I can responded to your concern.

Regards

Bobby Hambi
Consumer Care Manager
Consumer Lifestyle