Faulty product

Faulty product and poor customer service

I purchased a Philips steamer at Makro, and the product has been giving me headaches ever since. This steamer was not yet 6 months old when it stopped steaming, and the light flickered constantly. I returned to Makro Montague Gardens for a refund, which they refused, saying it needed to go back to the supplier. Apparently, they fixed it, and I had to go pick up the item. I picked it up, and it was just standing in the box for a few months because I had bought another iron in the interim. I decided to start using it again, and to my disappointment, the unit started tripping my electricity again. Steam was also intermittent, and the light switch was still not fixed. I returned to Makro again with the same story: the item must be booked in and returned to the supplier. I received a message from Makro two days ago that my item has been repaired. I went to the store to pick it up and waited for almost an hour because the steamer was nowhere to be found. Eventually, a lady assisted, saying that they had received the wrong item with my job card. I asked why I could not get a refund, as this item has been faulty from the start. I was only told it had been fixed and they would arrange delivery whenever it gets picked up, as I refuse to return to Makro. I am so disgusted with the service received at Makro and the service from the supplier in not replacing or refunding my faulty item. My concern is the fact that this unit has never worked properly, and what will happen when the warranty expires? I will be left with a faulty product costing me R2000. This is unacceptable.