Faulty Philips Coffee Machine HD7762/00

We bought the Philips Coffee Machine (Philips HD7762/00 Grind and Brew Coffee machine) at Hirsch in February 2015.<br> <br> The machine was faulty since it did not let steam out at the steam port. Rather, the steam came out of the front of the machine causing it to cover the whole front elevation of the machine in water/steam.<br> <br> We went back to Hirsch with the machine, they took it in for repairs. We waited 2 months for feedback.<br> Hirsch then decided to rather give us a brand new machine in April 2015.<br> <br> The SECOND machine has the SAME problem as the first one! Plus it does not want to grind the coffee beans.<br> We contacted Philips directly who collected the machine via courier for repairs.<br> We then received the machine back from Philips, the machine has the SAME problem!!<br> <br> It steams out at the front and not at the steam port. <br> It steams into the coffee beans that needs to be ground causing everything to get wet.<br> <br> We add 5 cups of water for coffee, it only makes 1 since the rest is lost in steam.<br> <br> We do not want this machine anymore. We want our money back.<br> <br> I am willing to send videos and photos to support my problem.<br>