Do not buy Phillips

I am so disgusted in Phillips. I bough one of their Viva Collection food processors on the 11th of March 2019, on the 24th of March I wanted to use it for the first time. When I wanted to use the blender the machine did not want to go on when I turned the power knob. After a few second the machine went on and then stopped again, I noticed that there is smoke coming from the machine and immediately disconnected all the power from it. I phoned Phillips South Africa yesterday (27/03/2019) and was advised that I need to contact their service center in Bedfordview. So I phoned them, they lady that I spoke to said I need to bring the machine in and then they will assess if it was me that broke the machine or if it is actually a manufacturing problem. I was very offended by her saying that it is possible that I broke it. Today I phoned back spoke t he same lady to find out if I need to bring the whole unit with all it accessories or just the piece that is giving problems. I was then advise that I will need to pay an R80.00 fee for accessing the machine when I do bring it in. So much for a two ear warranty. I will never buy another product of Phillips not even a simple thing as a globe. I will be making contact with Pillips in the Netherlands as well to advise them of the service I am receiving.