DISGUSTED IN PHILIPS FOR TESTING VACUUM BY USING CIGARETTES AND ASH TO TEST IT

I am furious. I bought a Philips 2000 series vacuum cleaner via Takealot less than a year ago. It was having trouble sucking as well as it did, so I asked Takealot to collect it. After they did their part, it was returned from Philips and having "nothing wrong with it". That however is beside the point.... They vacuumed up an ASHTRAY AND CIGARETTE BUTTS TO TEST IT...... I NEVER DID THIS. I WOULD NEVER. I AM DISGUSTED. I found 2 butts, one in the box, 1 in the pipe and they didn't even bother to empty all the ash out the catcher basket. What on earth were they thinking to do this to a client? Do they not care at all? No pride, nothing. Disgusting.