Dangerous Airfryer - Philips

I contacted Philips Consumer Care on the 29June2019 after my XL Airfryer caught alight !! Still to date have had no response although I sent them pictures on the 2nd July - queried with them on the 11th and 15th July and still have not had any feedback. Although the airfryer was 3 years old I feel this should not have happened. I had just finished making chips and no sooner had gone to sit down when I saw smoke and smelled plastic burning..... The flames were pouring out of it and the front of the drawer had melted so quickly, I unplugged it then and had to cover it with wet towels to put the fire out.! This is very dangerous and would advise if you have an airfryer to UNPLUG it from the power every time you finished using it - but also make sure it has cooled down before thinking it is safe.! I will be purchasing another Airfryer but will not be another PHILLIPS.