Complaint Regarding Philips Hand Mixer Quality

Good day,

I purchased a Philips Hand Mixer from Makro on November 12, 2024, expecting a high-quality product from a reputable brand. Unfortunately, after only five uses, it stopped working. I returned it to Makro for repairs, and in the meantime, I had to purchase a Chinese-branded hand mixer to keep my small baking business running, as I rely on hand mixers frequently.

On January 13, 2025, I was contacted by Makro and issued a store voucher instead of a repaired unit. Trusting in the Philips brand, I used the voucher to purchase another Philips hand mixer. To my disappointment, after using it only three times, it has already stopped working.

Now, I am forced to return to Makro again to hand in yet another faulty unit for repairs, anticipating yet another month-long wait for a resolution. This is completely unacceptable. I invested in Philips expecting durability and quality, yet I find myself dealing with repeated product failures, additional expenses, and unnecessary inconvenience.

Beyond the frustration of constantly returning defective products, I would like to know:

Who compensates me for the time and fuel costs of repeatedly traveling to Makro? How does Philips justify selling a “premium” product when a cheaper Chinese brand has been more reliable for my business? I expect a permanent resolution to this issue, not another temporary fix. Please advise on how Philips intends to address this matter beyond another repair or store voucher.

I look forward to your prompt response.