Coffee machine with no power cable

I purchased a Philips coffee machine from Takealot, it arrived and when trying to set it up we realized there was no power cable, I contacted takealot and was advised I need to return the unit, but there’s no stock so I will get a refund. This is absolutely unacceptable as I purchased the coffee machine for my husband as a gift. I then contacted Philips and I was advised someone would contact me, quite honestly I’m not sure how long I need to wait, but I would like to use the item I purchased. I have since been offered some replacements by takealot and the only one I’d consider purchasing is the Saeco, but I feel I should be compensated in some way or another as this machine is far more expensive than the one I purchased and I’m forced to spend more money because your product wasn’t packaged correctly. How is this fair?