Blender does not work and no response to complaint

I received a Philips Blender as a wedding gift but it does not blend/is not able to chop anything - the blades turn etc but it is not even able to blend something as simple as chickpeas. <br> <br> I sent Philips an email as it is brand new and the product is not usable at all. I have not received any response from them whatsoever (it has been almost 2 months now). Poor quality product and no customer care.