Bad Service with your repairs

I bought a philips Iron in 2016 at Click,and it stop working.I took it back to Clicks Forrest Hill centurion(February 2018) since it was under warranty to get it fixed.according to clicks, they took it back to philips to get it fixed, the next thing i get a call that i have to pay R75 to get a quote , and i rejected the amount,cause it does not make sense for me to pay something that is under warranty and to get just a quote????then i asked them to leave it if they cant fix it and bring it back to me.So yesterday 02 May, i get a call from Clicks telling me to pay R70 for rejection????My iron is not fixed but i have to pay before i can get the iron that i bought back,in other words they want ransom from me to get my own iron back..... YOUR SERVICE IS SO BAD, I DID NOT GET THE TERMS AND CONDITIONS THAT STATE THAT I HAVE TO PAY YOU FOR REJECTING...I WANT MY IRON BACK,they gave me the name and number of a person(Ronelle) I should call, but those numbers ********** are not working, how the hell am I going to get my iron back..