BAD SERVICE, INFERIOR PRODUCT SOLD

I purchased a Philips PerfectCare Viva on the 11/12/2016 from Makro which has a two year worldwide guarantee. Six months after purchasing this item it stopped working and I took the item back to Makro and was told that it would take six weeks for the item to be repaired. Despite the inconvenience of not having an iron for six weeks I agreed to this. We are now six months later and the iron doesn't get hot nor am I able to clean the iron. I paid R1999 which is a lot of money for an iron and I want the iron to be replaced as I was sold an inferior quality product. The product details are as follows: model no. ********** 20231, serial no. SH1A ********** 360.

The reason for me posting this on HP is I further have had no response from the Philips Customer care centre. I sent a request to them via their website on Monday the 4/06/18. Is this the type of service you think is acceptable to loyal customers !!!!!!