Bad experience with Phillips SA and their series 4300 fully automatic espresso machine

On 13 Oct 2021 I bought a Phillips 4300 series fullt automatic espresso machine ar Kloppers Xpert stores in Port Elizabeth . Om 2022/07/26 I returned it ro them as it displayed an "Add beans " error even though it was filled with beans . They sent it under guarantee to VR Electronics who repaired it. On 2022/10/03 it did exactly the same thing with same error. Again it was returned to the agents VR electronics to be repaired . Ten days ago the same problem was experienced again with the "Add beans error" We did everything as stated in the manual but the problem remains. I contacted Phillips as this is a R10 000 machine which has now broken down 3 times in 30 months , in other words once every 10 months which is unacceptable . The answer I received from Phillips was short and sweet namely that I must take the machine to VR electronics again and the author Imene kindly forwarded me the contact details of VR Electronics as if I do not know it by now. I am sure they did not even read my email in full as I requested them to come to the party , have the machine collected at my home and repair it . I am 330km from PE where VR Electronics are situated , in a rural town . I have already paid a fortune in courier costs previously. I was a vivid fan of Phillips products and the asssociated quality that is why I bought a Phillips coffee maker . Never again will I buy a Ohillips product