Phase Energy is simply a **** - STAY AWAY!!!

Review of Phase Energy (**** **** ****!!!)

I would not recommend Phase Energy to anyone considering a solar installation. Since the system was installed at my house, it has never worked properly. The company has shown little transparency and poor communication — they only respond when I chase them for updates. Please note that even the solar panels I received were 8 x 545kw instead of 550Kw as advertised.

Their electrician does not inspire confidence. I had to Google the Deye 6kW inverter error code (F18) myself and point him in the right direction. Despite checking his connections, he initially told me the inverter needed to be replaced. Now, after weeks of back-and-forth, I am suddenly told it is not the inverter but something else. This inconsistency shows a lack of expertise and professionalism.

To make matters worse, he failed to fix the F18 error when he came on Friday, 19 September, and concluded that the inverter must be faulty. He then made another appointment with me for Monday, 22 September. I asked my employer to excuse me again for today. Guess what, when I called, I was told that the electrician had taken his car for service, then I asked if he couldn't Uber or come with the other guy's car. I did not receive any feedback, but given the track record so far, I have little confidence that the issue will be resolved.

Phase Energy has wasted my time and money, left me with a non-functional solar system, and demonstrated very poor accountability. If you value reliable service, honest communication, and technical competence, I would strongly suggest looking elsewhere.