Zero Medication For The Weekend.

My name is Dzunisani, i have been using Pharmacy Direct simply because it's the only service provider for my medical aid. They have been delivering medication for me for a couple of years now. But every third or fourth month, they process my mediation very late in such a way that i will run out of medication and have to arrange with them an urgent delivery because I'd either run out or due to run out in the weekend like currently where they aren't working. I called on Thursday and spoke with Bonono who assured me that the medication would be delivered by Friday and that have me peace of mind. But something said call again on Friday to check what's happening. I did so and spoke with Maria who confirmed that indeed my parcel would be delivered to my home address on Friday. To my surprise, they never did and right now, I'm stranded without medication for the weekend. They don't work weekends so there's no other way of getting hold of them. This means i need to incur costs by consulting to get a script and fo get the medication simply because Pharmacy Direct didn't deliver my medication. I don't know how ill retrieve my consultation money and medication money, but they must rest assured I'm going to lay a claim against them because its their responsibility as the sole service provider of my medical aid. I'm tired of fighting with them every quarter. Someone somewhere in Pharmacy Direct isn't doing their job right and unfortunately its us the clients who suffer. If i had any other choice, I'd jump ship right now. Regards, Dzunisani ***.