Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pharmacy Direct (Centurion) shows a sharp split between individual staff who are genuinely praised and systems that repeatedly fail patients. Customer Service and Staff Quality (3.4) is carried by named pharmacists and agents, while Coverage, Benefits and Plan Transparency (1.4) and Communication and Responsiveness (1.1) attract constant criticism over incomplete chronic parcels, unanswered emails and delivery promises that are not kept.
Top Strengths:
- •Customer Service & Staff Quality: Customer Service and Staff Quality (3.4) is the strongest theme because individuals are named and celebrated. Kagiso, Karin Oberholzer, Jason Barendse, Jacqueline Matsie and Nicolene are repeatedly described as caring, proactive and willing to chase approvals personally.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 50m
TrustIndex
5.1
Ranking
#3
in Medical Aid
Reply Time
12h 56m
NPS Score
-10
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 50m
Nov '25 - Oct '26
Frequently Asked Questions About Pharmacy Direct (Centurion)
What do customers say about Pharmacy Direct (Centurion)?
Based on recent customer reviews, Pharmacy Direct (Centurion) shows a sharp split between individual staff who are genuinely praised and systems that repeatedly fail patients. Customer Service and Staff Quality (3.4) is carried by named pharmacists and agents, while Coverage, Benefits and Plan Transparency (1.4) and Communication and Responsiveness (1.1) attract constant criticism over incomplete chronic parcels, unanswered emails and delivery promises that are not kept.
What is Pharmacy Direct (Centurion)'s biggest strength?
Pharmacy Direct (Centurion)'s biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service and Staff Quality (3.4) is the strongest theme because individuals are named and celebrated. Kagiso, Karin Oberholzer, Jason Barendse, Jacqueline Matsie and Nicolene are repeatedly described as caring, proactive and willing to chase approvals personally.
What are the most common complaints about Pharmacy Direct (Centurion)?
The most common complaint about Pharmacy Direct (Centurion), based on Hellopeter's AI analysis of recent customer reviews, is Coverage, Benefits & Plan Transparency. Coverage, Benefits and Plan Transparency (1.4) suffers from chronic parcels arriving incomplete or wrong. Insulin, blood thinners, diabetic supplies and sensors go missing, generics replace prescribed brands, and patients are told outstanding items can only come next month.
How does Pharmacy Direct (Centurion) compare to other Medical Aid companies?
Pharmacy Direct (Centurion) scores 2 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (3.4); their weakest is Communication (1.1). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Pharmacy Direct (Centurion) trustworthy?
Pharmacy Direct (Centurion) has a TrustIndex of 5.1 out of 10 on Hellopeter, based on 132 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 50 min. Hellopeter has tracked Pharmacy Direct (Centurion) across 1,616 total reviews. How is the TrustIndex calculated? →
Recent reviews (132)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2020
tHANK YOU
Thank you Zanele Zwane from Pharmacy direct for your quick response and assitance.
1 reviews | Active since Oct 2020
tHANK YOU
Thank you Zanele Zwane from Pharmacy direct for your quick response and assitance.
1 reviews | Active since May 2021
Good morning
Good morning. Eddie De Souza Med Aid ***. Thank you to an amazing lady Jacqueline Matsie for entertaining my query. I truly appreciate her remarkable discipline and true character to make sure we get world class service. May your future go from strenght to strength. Thank you.
1 reviews | Active since May 2021
Good morning
Good morning. Eddie De Souza Med Aid ***. Thank you to an amazing lady Jacqueline Matsie for entertaining my query. I truly appreciate her remarkable discipline and true character to make sure we get world class service. May your future go from strenght to strength. Thank you.
1 reviews | Active since Oct 2020
Bad communication with care at pharmacy direct and this is not the first time/
M. C. Petherbridge id no *** Bonitas no *** I receive monthly chronic medicine from Pharmacy direct. This month they neglected to sent me the insulin. I an hard of hearing and emailing care at pharmacy direct is a waist of time as i have ask them already and nothing happens. Apparent i owed them 80 rand that is why they havent sent my insulin. i have paid it and now i keep asking for my insulin and all i get is silence from care of pharmacy direct. the month is nearly over and i need the medicine
1 reviews | Active since Oct 2020
Bad communication with care at pharmacy direct and this is not the first time/
M. C. Petherbridge id no *** Bonitas no *** I receive monthly chronic medicine from Pharmacy direct. This month they neglected to sent me the insulin. I an hard of hearing and emailing care at pharmacy direct is a waist of time as i have ask them already and nothing happens. Apparent i owed them 80 rand that is why they havent sent my insulin. i have paid it and now i keep asking for my insulin and all i get is silence from care of pharmacy direct. the month is nearly over and i need the medicine
1 reviews | Active since Jan 2018
Driver rued and impatient
I havent said anything for many years... But i now had it with your driver - its the same driver that delivers for my parents He is rued and obnoxious, impatient, and doesnt even greet When he calls on the intercom you can already hear his not happy to deliver He's impatient with old people and constantly presses the button not allowing to open for him No other supplier that delivers has this attitude Really time to replace him
1 reviews | Active since Jan 2018
Driver rued and impatient
I havent said anything for many years... But i now had it with your driver - its the same driver that delivers for my parents He is rued and obnoxious, impatient, and doesnt even greet When he calls on the intercom you can already hear his not happy to deliver He's impatient with old people and constantly presses the button not allowing to open for him No other supplier that delivers has this attitude Really time to replace him
1 reviews | Active since May 2021
Good morning
Good morning. My name is Eddie De Souza Medical Aid #***. ID ***. I have placed 2 orders to Pharmacy Direct one for a BP machine and a Oximeter. My Chronic mefication now stands at 6 days before finishing. I have sent numerous *** and it gets ignored. All i want from both Bonitas and Pharmacy Direct my October 2026 statement to know what is paid for interms of my meds and equipment. Any short fall i have to submit proof to my Gap cover company. Come on guys. Get the job done please
1 reviews | Active since May 2021
Good morning
Good morning. My name is Eddie De Souza Medical Aid #***. ID ***. I have placed 2 orders to Pharmacy Direct one for a BP machine and a Oximeter. My Chronic mefication now stands at 6 days before finishing. I have sent numerous *** and it gets ignored. All i want from both Bonitas and Pharmacy Direct my October 2026 statement to know what is paid for interms of my meds and equipment. Any short fall i have to submit proof to my Gap cover company. Come on guys. Get the job done please
1 reviews | Active since Jul 2024
Amazing!
Such a pleasure. Medication delivered on time in great packaging. Wonderful customer service as well. A special shout out to Fatima who always assists me with such care every single time.
1 reviews | Active since Jul 2024
Amazing!
Such a pleasure. Medication delivered on time in great packaging. Wonderful customer service as well. A special shout out to Fatima who always assists me with such care every single time.
1 reviews | Active since Oct 2015
***********
The level of incompetence is unsettling. The only reason I use them is because my medical aid does not cover the continuous glucose monitor from any other pharmacy. Medical aid pays half, and I pay the other half. it lasts exactly 28 days. I've been struggling with them for 8 months. Every month they fail to send me a payment link. If they do send me a payment link I need to contact them to start the shipping. Every month it's late. This week after numerous *** they finally sent the link, but the amount due was 0. I entered the amount I usually pay and sent yet another ***. I get a reply that my *** is now credited with the amount. What about my sensors? I had enough.
1 reviews | Active since Oct 2015
***********
The level of incompetence is unsettling. The only reason I use them is because my medical aid does not cover the continuous glucose monitor from any other pharmacy. Medical aid pays half, and I pay the other half. it lasts exactly 28 days. I've been struggling with them for 8 months. Every month they fail to send me a payment link. If they do send me a payment link I need to contact them to start the shipping. Every month it's late. This week after numerous *** they finally sent the link, but the amount due was 0. I entered the amount I usually pay and sent yet another ***. I get a reply that my *** is now credited with the amount. What about my sensors? I had enough.