Zero Customer service or Care

Pharmacy Direct engages the service or should I say LACK thereof of DSV Couriers. DSV delivered urgent medication that needs to be refrigerated, THREE DAYS LATE!!!. Concerned about the integrity of the meds, I contacted Pharmacy Direct and DSV to make them aware. DSV collected the meds the same afternoon and promised to have it replaced. Pharmacy Direct also advised they will escalate. Over a WEEK has passed and the medication has not been replaced and no communication received. This is really pathetic with no concern from BOTH companies