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Grant C

1 reviews | Active since Jul 2011

10 Sept 2018, 19:51

WRONG TABLETS WITH HUGE CO-PAYMENT

File number 7676DD script number PDC ********** Service date 2018/09/04 My daughter was supposed to get Lorien, but instead you have given again Prozac which is way too expensive without my permission. Now I must pay the ridiculous price of 184.68 co-payment because of your mistake. Last time I agree for the one time only, because you did not have stock and your pharmacist said the next time it will be converted back to Lorien. I did not give you permission to give the Prozac again. If you do not have Lorien then you must get Lorien. I am very angry because of your mistakes. I will not pay that co-payment because I did not agree for you to give the Prozac again. You can fetch the Prozac and reverse that massive co-payment and give me the Lorien. Grant Cilliers ********** 609

0
Replies (12)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply11 Sept 2018, 08:15
Official

Good day Mr Grant,

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback.

Kind regards

Pharmacy Direct team

Best regards,

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply11 Sept 2018, 09:15
Official

Dear Mr Grant,

We confirm that a Fund Account Manager has contacted you and provided you with feedback.

As discussed, the generic drug Lorien was still out of stock when medication was due for your daughter therefore the original drug was supp**** to avoid a break in therapy.

We have however received stock of the Lorien again yesterday the 10th of September, the medication will be changed back to the generic previously dispensed.

Kind regards

Pharmacy Direct team

Best regards,

GC
Grant C's update12 Sept 2018, 16:23
Reviewer Update
courier came and DID NOT phone and left medicine at neighbour without permision! They did not even colected the old medicine.
GC
Grant C's update12 Sept 2018, 16:23
Reviewer Update
courier came and DID NOT phone and left medicine at neighbour without permision! They did not even colected the old medicine
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply12 Sept 2018, 16:30
Official

Dear Mr. Cilliers

Thank you for bringing the matter to our attention.

The Manager will be in contact with you shortly in order to resolve.

Kind regards

Pharmacy Direct

Best regards,

GC
Grant C's update12 Sept 2018, 19:48
Reviewer Update
pills that I got today also says 1/1 script where it must say 2/6 and waiting for the reverse and pick up of old medicine
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply13 Sept 2018, 08:05
Official

Dear Mr Cilliers

Please be advised that the Manager attempted calling you yesterday afternoon, however you were not reachable.

Please advise when will be suitable time to contact you.

Kind regards

Pharmacy Direct.

Best regards,

GC
Grant C's update13 Sept 2018, 08:10
Reviewer Update
There is no missed calls on my phone. Nobody phoned me
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Sept 2018, 13:31
Official

Dear Mr. Cilliers

The Manager has been in contact with you and all issues has been resolved.

Kind regards

Pharmacy Direct.

Best regards,

GC
Grant C's update14 Sept 2018, 14:16
Reviewer Update
Issues will only be resolved when I have receive conformation when the amount is reversed. Regards
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply14 Sept 2018, 15:01
Official

Dear Mr Cilliers

Please be advised that the reversal had already taken place 12/09/2018. Please refer statement sent with the medication 12/09/2018.

Kind regards

Pharmacy Direct.

Best regards,

GC
Grant C's update14 Sept 2018, 15:40
Reviewer Update
Thanks. SCRIPT IS NOW SHOWING 5/6 INSTEAD OF 4/6 AFTER YOU TRY TO RECTIFY IT. PLEASE FIX SCRIPT. IT SHOULD SHOW 4/6