Worst service offering by a pharmacy

I think I now must vent about this pharmacy which Bonitas Medical Aid compels us to use for our chronic medication. First and foremost their employees have no sense of care and concern. they receive a scrip a week earlier and they have no sense of purpose as they don't tell you which date will your medication will be delivered. secondly they choose for you the medication that you don't need. several times I have been sent generics that made me sick. they don't even call you they simply send you wrong medication claim and deduct money from your medical aid without your concern. whether the medication you get is acceptable or not to them its not important.

I suffered from Kidney failure because they gave me wrong medication which is generics that are not even available on Google to verify their side effects. this they do without consulting you to confirm if the generics are okay or not. I have for a number of times cancelled my prescription with them but they still send me the *******.

Just last week I sent a prescription to them on Thursday 20/08/2020 on the same day they confirmed having received the script with a promise that the medication will be dispatched within a day. that was Thursday. On Friday went by and came Monday went by nothing from them. I was very clear that the Chronic medication I had was running out the past Friday. nothing came from them. I saw them putting a claim to discovery on Friday and they were to be paid in 3 days. On Tuesday after realising that there was nothing that was coming from them, I called their offices.

The person who picked up the phone didn't know when my medication was going to be delivered. this woman didn't know how to deal with a customer. I was flabbergasted and then I was then told that the medication I ordered had a Co-Payment. she started telling me about this saying that there were co-payments for each medication which totalled R257.00. I asked why wasn't I told that there was going to be a co-payment? she didn't know I asked her if I didn't call I wasn't going to know about this co-payment which means I wasn't going to get my medication indefinitely. War erupted as I turned red because she claimed that she knew nothing about this and she was just telling me. I then made a request for their bank account and the amount to be sent to me via email. when they sent me the statement with the amount to be paid they claimed that I owe them money which means there were areas that I didn't know about.

To receive my medication I kept quiet and made an instant EFT and then sent it to them including the amount that they've never informed me about. I then expected that I will receive some conformation that they've received the money but nothing about medication. I then took a phone again yesterday and asked when am I going to receive my medication and the person who answered my phone said she doesn't know and she even dropped the call on me.

This morning I sent an email copying Bonita's and some people I have dealt with in the past. one person called Portia Mokoena responded to my email and deny everything that I had specified in the email. this is because she sent me a different amount that was meant to be paid and when I questioned this I was told a different amount, which had arrears that I didn't know about if I didn't call them to ask about the delivery of my medication.

This morning again I call them to ask when will my medication be sent to me when am I going to receive them. The person who answered a call called herself Geneva or Jeneva and told me she doesn't know. I asked her because she works there she should have some records that are showing where is my medication and when its going to be delivered. I had to teach her that she must never say she doesn't know. at least she needs to learn to own up and take my details and find out from relevant parties in their company and then call me with the required information.

Up until now they've never sent me anything confirming when will my medication be dispatched and when will I receive my medication and this is not the first time but this has happened so many times I am failing to understand how a big company can operate and do wrong things with impunity to chronic patients who rely on the same medication that they change at will and send us generics that you've never heard of from a bar of soap.

I am so angry at the treatment I have received my blood pressure has gone to 235/122. this is what kills people. theres no care and concern even if you send an email stating that you wont have medication in 3 days you will receive your medication 2 weeks later. This is not the first incident but I have so many incidents, supported by emails, phone calls recorded etc.

I am so gatvol