Worst Service I've Received in 25 Years of Living

Pathetic service. Really, how is this company still operating with the amount of complains? The only reason we use this company is because we are forced by medical aids to go through them. It does not matter how many times you phone, email or leave snotty reviews on every single platform, the stone-age level of service never improves. I have never in my life experienced such poor service. No one follows up or calls back, no one resolves issues, they can't even talk on the phone properly or monitor email inbox it's like they have never had training in customer service, this coming from me who actually works in customer service I am appalled. It has been 3 months and I am still complaining about the same issue since week 1, which they promise will be "escalated" and it never is. Every time you call, it's the same conversation. Does management not see the reviews? Please don't bother to contact me either because I've already made arrangements to leave this company completely. I would rather travel an hour to physically fetch my meds at a pharmacy than deal with this monumental disappointment of a company going forward. I am begging medical aids to please refrain from partnering with Pharmacy Direct and forcing your poor clients to go through them because you are putting peoples' health and sanity at risk by making them use this company.