MB
Marthinus B
1 reviews | Active since Nov 2012
18 Apr 2023, 13:09
Worst service from Pharmacy Direct
The worst service ever.
I changed medical aid on 1 March 2023 and despite having numerous emails confirming that the details was updated, today I again get an sms saying that my medical aid is cancelled, yet yesterday they again confirmed details is updated and script will be resubmitted.
This is after they have also sent me a sms that I must make a co payment and confirmed that parcel was delivered, which will be proven incorrect if this submission is approved by medical aid.
Worst ever. I wonder if it will help if I go and sit on their doorstep until it is done?
Helpful (0)
Replies (3)0
Replies (3)
Pharmacy Direct (Centurion)'s replyOfficial
18 Apr 2023, 13:42Dear member
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply18 Apr 2023, 13:42
Official
Dear member
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
We have escalated your query to a manager, they will contact you shortly
Kind Regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
20 Apr 2023, 16:37Dear Member
We can confirm your query has been addressed. Please let us know if you need further assistance.
Best regards
Pharmacy Direct Team
We can confirm your query has been addressed. Please let us know if you need further assistance.
Best regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply20 Apr 2023, 16:37
Official
Dear Member
We can confirm your query has been addressed. Please let us know if you need further assistance.
Best regards
Pharmacy Direct Team
We can confirm your query has been addressed. Please let us know if you need further assistance.
Best regards
Pharmacy Direct Team
MB
Marthinus B's updateReviewer Update
20 Apr 2023, 17:52Many thanks. Yes when a manager intervened it was found that my details was updated but my wife’s details was not updated.
This then confirms that all the call centre agents that we interacted with, was either not trained to resolve or was not interested to resolve my query, even after I have provided all the proof of the poor service I received.
Many thanks to the manager that solved the problem and the driver that made a delivery after 7 pm on a same day delivery.
Thanks to hellopeter.com for providing a platform that creates problem escalation and resolve.
This then confirms that all the call centre agents that we interacted with, was either not trained to resolve or was not interested to resolve my query, even after I have provided all the proof of the poor service I received.
Many thanks to the manager that solved the problem and the driver that made a delivery after 7 pm on a same day delivery.
Thanks to hellopeter.com for providing a platform that creates problem escalation and resolve.
MB
Marthinus B's update20 Apr 2023, 17:52
Reviewer Update
Many thanks. Yes when a manager intervened it was found that my details was updated but my wife’s details was not updated.
This then confirms that all the call centre agents that we interacted with, was either not trained to resolve or was not interested to resolve my query, even after I have provided all the proof of the poor service I received.
Many thanks to the manager that solved the problem and the driver that made a delivery after 7 pm on a same day delivery.
Thanks to hellopeter.com for providing a platform that creates problem escalation and resolve.
This then confirms that all the call centre agents that we interacted with, was either not trained to resolve or was not interested to resolve my query, even after I have provided all the proof of the poor service I received.
Many thanks to the manager that solved the problem and the driver that made a delivery after 7 pm on a same day delivery.
Thanks to hellopeter.com for providing a platform that creates problem escalation and resolve.