LT
Leslie T

1 reviews | Active since Jul 2011

18 Jan 2021, 09:00

Worst Pharmacy Ever

Unfortunately Abbott’s Laboratories have elected Pharmacy Direct as their only supplier of Diabetes monitoring patches in my area so am forced through anticompetitive behavior by Abbott’s to use Pharmacy direct. Pharmacy direct are simply awful and cannot be re**** upon to deliver to the correct address timeously. Every delivery to date has been late or has not happened as promised. One gets reminders that they are delivering “your medicines between 24 and 48 hours”. One waits in vain at the address so as not to miss the delivery. One calls the call centre and the unfortunate call agents are as helpful as they can be but are unable to assist as logistics are not reliable. My latest delivery is promised for today 96 hours late. We will, no doubt, wait in vain and have to call again until we get the delivery over a week late. Thank goodness I am not waiting for life-sustaining medication as I would die waiting for the delivery. My worst pharmacy experience ever!

0
Replies (3)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Jan 2021, 09:04
Official
 Dear Member
 
 We have received your enquiry, and a Fund Account Manager will contact you shortly regarding this matter.
 
 Thank you kindly
 Pharmacy Direct Team

Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply18 Jan 2021, 09:33
Official
Dear Member
 
 We can confirm that the Fund Account Manager has been in contact with you and urgent delivery arranged.
 
  Kind regards 
 Pharmacy Direct Team
LT
Leslie T's update18 Jan 2021, 10:20
Reviewer Update
I received the call and 5 minutes later I received a call from the delivery driver from my Doctor’s rooms to deliver. I would say “wow - what service” but he was dispatched two hours ago! In other words the Company do not even know that they had dispatched the goods. However, the delivery address was wrong!
Oh wow - can Pharmacy Direct even organize the proverbial Drunken Party in a Brewery? I doubt it