Worst Nightmare

I am not sure where to start off with this. I have been a customer at Pharmacy Direct for the past year (2019) never, ever will I be making use of them!!!

From contacting, emailing, dispensing, dispatching, delivering to speaking to a "manager", every department of Pharmacy Direct are extremely poor with service delivery and customer satisfaction.

Pharmacy Direct has the tendency to deplete your medical aid by duplicating claims!! Luckily I have changed over to a better pharmacy as of January 2020. Again I wasn't surprised when I saw claims being processed after I have notified them repeatedly that I will not be needing their pathetic services any longer.

They are risking patients health care, in my case I received other people's medication . This month they had processed chronic medication AGAIN, this being said I have changed pharmacies but still they have no idea on how to operate. They are very contradicting, additional claims were processed through my medical aid for their benefit whilst I am no longer a customer of them, when I confronted the manager (Rowenda) about this she rep****, it's for July and September 2019, I mean really?!! How can they process claims through my medical aid without my consent and be charged.

I also type this review to vent to loving caring people because pharmacy direct and their staff are rude, disrespectful and uncaring. Also clueless as to what service is, no regard for an SLA, or the customers needs.

This makes me think that Bonitas are exactly the same, as they know of the problem but don't care because it is all about money and never about the patient.

To everyone out there, be careful when selecting Pharmacy Direct as your pharmaceutical supplier, you will truly regret ever minute!!