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stephan D

1 reviews | Active since Aug 2012

01 Jun 2019, 17:10

Worst company ever

I went to the dr about 2 weeks ago, on my way home i sent pharmacy direct my new script and phoned them and told them the dr wants me to start the meds asap. The lady said shell ensure quick delivery. 3 days later i phoned and emailed them to ask whether anything has been prosessed yet. They said it has and they are booking out the new meds now. 2 days later phoned again, i was told lady misinformed me, but she would now ensure its booked out as the meds were already being sorted. Yesterday at 1'o clock recieved a message the driver would deliver within 24 hours. Still no meds. All phone calls are filled with apologies and promises. Patients and illness dont matter (and these are not asprin, these are disease modifying drugs) what an absolute joke

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Replies (2)
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply03 Jun 2019, 09:30
Official
 Good day, 

We confirm receipt of your complaint, a manager will be in contact shortly to assist you and provide you with feedback. 

Kind regards

Pharmacy Direct team 
Pharmacy Direct (Centurion)
Pharmacy Direct (Centurion)'s reply03 Jun 2019, 11:59
Official
Dear member, 

We confirm that a Fund Account Manager have been in contact, feedback has been provided and delivery of your medication confirmed. 

Kind regards 

Pharmacy Direct team