Why start your email with “Care” when you don’t

I sent my script in on Wednesday 26/06/2024 and called the following day to confirm receipt, I was told they haven’t received it. I resent it and followed up on Friday and they still claimed to have not received it. I then sent it again and recent notification that it’s received. I spoke to the pharmacist and requested that they dispense and have meds delivered urgently. I had followed up every day this week and now it’s sitting with a courier that advised they received the parcel late and will only deliver on Monday. I have been without critical chronic meds for more than a week they just don’t give a **** about the chronically ill patients. It’s sad that my medical aid have them only as a preferred DSP. I am disgusted in how this matter was handled. They truly suck and needs to realise we’re not doing online shopping, but asking that live threatening meds dispensed with urgency it requires.