Why Pharmacy Direct!!!!!!!

Have phoned Pharmacy direct the whole day trying to get one of the pharmacists to phone me back and tell me what the problem is with a prescription I sent in June. This perception like all the others I have sent over the last 5 years have a repeat on it for 6 months. Now I do not have any medication at all for my two kids and still, no one has phoned me. I was also told today 8 August 2023 at 2PM that the pharmacists have left for the day and will be back in 2 days because tomorrow is a public holiday.

This is absurd. You are working with medication for people that depend on it and you cannot pick up a F&^%g phone and phone a client if there is something wrong. You just do nothing and do not deliver the medication. 3 times today I have been told different stories by the staff. Wake the F&^%k up and stop playing with people's lives. My children have no medication. I now have to go back to the specialist for new prescription that you already have, go to another pharmacy and pay for the medication that you just do not deliver and that is also because Bonitas Medical Aid has made the mistake of ONLY using Pharmacy Direct to handle all their chronic medications. Bonitas Also needs to wake up and realize that you cannot just use one pharmacy to handle all their chronic medications.

This is ridiculous.