Where is my medication!?

I submitted my prescription on the 30th of Jan. Paid the full co-payment on the 2nd of Feb, at which point I was told that delivery would take 24-48 hours - “but we will try to make it an urgent delivery”. Today is the 10th of Feb, and I have still not received the medication. Worst of all there has been no attempt by Pharmacy Direct to contact me for updates on the matter. The only times I’ve spoken to them in the last week is when I call to follow-up on the last follow-up. Yesterday an agent said “we will make it an urgent delivery which will be done after hours, expect delivery between 17:00 and 19:00” WHERE!!!? What followed was silence. No call. NO MEDICATION. This morning at 9am, when I (AGAIN ME!) called for yet another follow-up, I was told that the manager would contact me soon to give clarification, guess who had to call them back again a few minutes ago…. I was put on hold for 7minutes till I eventually hung up. What’s going on!!?!