What a joke of a company

They never have a manager available ever. You can send them multiple emails to have a issue sorted out it, simply doesn't get done. I have asked from December 2023 to please fix my issue were are on 19 August 2024 it still has not been fixed. When I was registered, they had to copy a single script from my spouse's profile to my new profile. They copied all of the information as in all scripts, all his personal details, address, ID number everything. If you change something on his profile or on mine the change effects the other person as well. I can't see what I owe them and thus refuse to pay any outstanding amounts until this is fixed I have also asked Bonitas for help to no success so they can't even get their preferred service provider to fix this. Do I need to approach the HPCSA or Consumer Protection Commision or take legal action for the violation in the popia act