1 reviews | Active since Mar 2022
WAKE-UP BONITAS!!!! PHARMCY DIRECT IS INCOHERENT
Once again, I need to complain about ZERO customer focus or care from Pharmacy Direct. Dismal communicators, can’t be depended on to do things decently, or with common-sense. TIME FOR BONITAS TO FIND ANOTHER PARTNER FOR CHRONIC MEDS.
This time, ONCE AGAIN, they sent a SMS to advise that one item would not be delivered as our ""account"" is in arrears, and they have taken a decision to deliver the rest of the items WITHOUT that one item. Chronic meds? Really? You want your customer to not receive prescribed chronic meds because YOU work in a retarded manner?
Questions: - What account? When did we request an account? Where can I access a statement for this account? it’s not available o their website... - Why not just phone me, and request me to make payment of the ""arrears"", so that I can receive all the items on the chronic script at one time. Not like I would refuse to pay a levy for essential chronic medication…
Once again, recommending to Bonitas to dump Pharmacy Direct – they add no value to the Bonitas offering, or any other medical scheme/funder... And you wonder why we need chronic medication?
Thank you for your message and for bringing the matter to our attention.
According to our records, the managers has tried to reach you on many occasion in order to resolve your concerns. Unfortunately, you were not reachable. Please advise on how we can contact you to resolve your concerns amicably.
Kind regards
Pharmacy Direct Team
Thank you for your message and for bringing the matter to our attention.
According to our records, the managers has tried to reach you on many occasion in order to resolve your concerns. Unfortunately, you were not reachable. Please advise on how we can contact you to resolve your concerns amicably.
Kind regards
Pharmacy Direct Team
Thank you for the concerns raised.
We will investigate and provide feedback as soon as possible.
Kind regards
Pharmacy Direct Team.
Thank you for the concerns raised.
We will investigate and provide feedback as soon as possible.
Kind regards
Pharmacy Direct Team.
And meanwhile here in the land of the real world... the patient is coming-up for the NEXT month's requirement for chronic medication?
You guys are absolute *******, *********** and useless at providing the ONE THING which your organisation sells?
I cant wait for the next Bonitas AGM!!!!!!
And meanwhile here in the land of the real world... the patient is coming-up for the NEXT month's requirement for chronic medication?
You guys are absolute *******, *********** and useless at providing the ONE THING which your organisation sells?
I cant wait for the next Bonitas AGM!!!!!!
Thank you for the concerns raised.
An investigating is still in process, once concluded we will provide feedback.
Kind regards
Pharmacy Direct Team.
Thank you for the concerns raised.
An investigating is still in process, once concluded we will provide feedback.
Kind regards
Pharmacy Direct Team.