PH
Phil H
1 reviews | Active since Sept 2021
20 Sept 2021, 17:35
Very poor service
We recently moved to Johannesburg from White River. I changed the address on the pharmacy direct portal 6 weeks ago. For the 3rd time they have sent the medicine to the address in White River. Each time they say they will redirect it to Johannesburg but it goes back to the pharmacy. The chronic medication I have runs out tomorrow. The call centre don't care and just say they will redirect it. No managent on duty to talk to.
Quite unbelievably poor service. Don't use them if you can help it. I am going to change to Dischem or Clicks
Helpful (0)
Replies (4)0
Replies (4)
Pharmacy Direct (Centurion)'s replyOfficial
21 Sept 2021, 08:03 Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Sept 2021, 08:03
Official
Dear Member
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Thank you for bringing the matter to our attention.
The manager will be in contact with you to resolve your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s replyOfficial
21 Sept 2021, 11:43Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply21 Sept 2021, 11:43
Official
Dear Member
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
We can confirm that the manager has been in contact with you and feedback has been provided to your complaint.
Kind regards
Pharmacy Direct Team
PH
Phil H's updateReviewer Update
22 Sept 2021, 15:50Thank you. The manager did phone, apologised and said the medication would be delivered at 7pm yesterday evening. It was delivered as promised. Thanks for attending to the problem so efficiently and timely.
PH
Phil H's update22 Sept 2021, 15:50
Reviewer Update
Thank you. The manager did phone, apologised and said the medication would be delivered at 7pm yesterday evening. It was delivered as promised. Thanks for attending to the problem so efficiently and timely.
Pharmacy Direct (Centurion)'s replyOfficial
22 Sept 2021, 15:58Positive feedback like this is all the medicine we need! Thank you so much.
Kind regards
Pharmacy Direct Team
Kind regards
Pharmacy Direct Team
Pharmacy Direct (Centurion)'s reply22 Sept 2021, 15:58
Official
Positive feedback like this is all the medicine we need! Thank you so much.
Kind regards
Pharmacy Direct Team
Kind regards
Pharmacy Direct Team